Legal

Last updated: 23 September 2026 · Version 1.0

The terms that apply to every service TTC Digital provides. The short version: your accounts, your listings and your payouts stay yours, we work inside them as an authorised user, and we never guarantee bookings.

1. Who we are

1.1 TTC Digital is a trade name of AppaSP, a sole proprietorship (eenmanszaak) registered in the Netherlands under KVK number 89898893, registered address Oldenzaalsestraat 797, 7524 AD Enschede, the Netherlands ("TTC", "we", "us"). ThaiTourConnect is a further trade name of the same business; where ThaiTourConnect is named in older materials, it means TTC.

1.2 Contact: contact@ttcdigitalagency.com.

1.3 TTC is a digital marketing and web services agency for tour operators, transfer operators, hotels and other tourism businesses. TTC is not a tour operator, travel agency, booking platform, payment institution or online travel agency (OTA), and does not sell travel services to travellers.

2. Acceptance

2.1 These Terms of Service ("Terms") govern every service we provide to a business client ("Client", "you"). You accept them by signing or confirming an Order Form, by paying a setup fee or first invoice, by granting us access to an account, or by otherwise instructing us to start work, whichever comes first.

2.2 Our services are offered to businesses only. By engaging us you confirm that you act in the course of a trade or business and that the person engaging us is authorised to bind the Client.

2.3 We may update these Terms. We will notify you by email at least 30 days before a change takes effect. If you do not accept a change, you may terminate the affected service before it takes effect; continued use after that date is acceptance.

3. How the documents fit together

3.1 Each engagement consists of these Terms plus an Order Form (or a written confirmation by email or messaging app) that records the services chosen, the fees and any specific conditions. Where a separate signed agreement exists for a service, such as the TTC Website Services Agreement, that agreement prevails over these Terms for that service. Otherwise the Order Form prevails over these Terms for its subject matter.

3.2 Order Forms may be agreed in writing, by email, or through a messaging app such as WhatsApp or LINE. A message from you confirming the services and fees is a valid Order Form.

4. Definitions

• Services: the services described in Part B, as selected in your Order Form.
• Platform or OTA: any third-party platform on which we work for you, including GetYourGuide, Viator, Klook, Trip.com, 12Go, Google (Google Business Profile, Search Console) and hosting or domain registrars.
• Client Account: an account on a Platform registered in your name and under your control.
• Client Content: text, photos, videos, prices, logos and other material you give us.
• Deliverables: the listings, text, photos, videos, websites and other work we create for you under the Order Form.
• Traveller Data: personal data of your customers that we see while working inside your Client Accounts or on your website.

5. Your accounts, your listings

5.1 We never own your listings, your Platform accounts, your reviews or your customers. This clause applies to every Service and cannot be overridden by an Order Form.

5.2 Every Client Account is registered in your name, with your business details, your email address and your bank account. Where we create an account for you, we create it in your name and hand you the login details. You are the supplier, merchant or business owner on every Platform; TTC is not.

5.3 We work inside your Client Accounts only as an authorised user, team member or manager, using the access mechanism the Platform itself provides for agencies or staff (for example a user invitation with a defined role). We do not share, sell, transfer or use your credentials for any other purpose.

5.4 All Platform payouts go directly from the Platform to your bank account. We do not receive, hold or forward booking money for any Platform Service.

5.5 You keep full ownership of: your Client Accounts; your listings and their booking history; your reviews and ratings; your Client Content; your domain names where you brought them; and your customer relationships.

5.6 Deliverables we create inside your Client Accounts (listing titles, descriptions, itineraries, edited photos) become your property once the invoices covering the period in which they were created are paid. Until then we hold the rights and licence them to you for use on the Platform. Ownership of websites, domains and Studio content follows the rules in the relevant module.

5.7 We may show Deliverables and name you as a client in our portfolio and marketing, unless you tell us in writing not to.

5.8 When our engagement ends we remove our own user access from your Client Accounts within 14 days of the end date. We do not delete, hide or alter your listings on ending, we do not lock you out, and we hand back nothing because we hold nothing of yours.

A module applies only when that Service is selected in your Order Form.

Module 1. OTA Listing Management

6. What we do

6.1 We manage your presence on the OTAs named in your Order Form on your behalf: setting up and maintaining tours, activities and transfers as listings inside your Client Account; writing and updating titles, descriptions, itineraries and highlights; uploading and arranging photos you supply; entering prices, availability, options and cancellation settings you approve; responding to Platform quality requests about the content; and reporting to you on listing performance.

6.2 We may also advise on pricing, channel strategy and which tours to list. Advice is advice; decisions and their commercial results remain yours.

7. What we do not do

7.1 We do not sell your tours. Every booking is a contract between you and the traveller under the Platform's own terms. We are not a party to it.

7.2 We do not deliver tours, process cancellations or refunds, or manage payouts, unless the Order Form expressly adds a specific task. Where we relay a traveller message to you, we act only as your messenger.

7.3 We do not guarantee visibility, ranking, review scores, booking volume or revenue on any Platform. Platforms rank listings by their own undisclosed rules, and results depend on your prices, availability, reviews, season and competition.

7.4 We do not create fake reviews, buy reviews, incentivise reviews against Platform rules, run duplicate accounts, list services you cannot deliver, or use any practice that breaches a Platform's supplier terms. If you ask us to, we will refuse and may terminate under clause 27.

8. Your responsibilities

8.1 You hold, and keep valid, every licence and registration needed to sell and deliver the listed services, including a Thai TAT tourism business licence where required, business registration (DBD) and any transport licences and insurance. You will send us copies on request and immediately tell us if any lapse.

8.2 You accept and comply with each Platform's supplier terms, content policies, cancellation policies and quality standards. Where our instructions and a Platform's rules conflict, the Platform's rules win and you will tell us.

8.3 You give us accurate, complete and current information: itineraries, inclusions, prices, availability, meeting points, age limits, safety information and photos you have the right to use. You approve all prices and cancellation settings before they go live, and confirm you can deliver every listing exactly as described.

8.4 You honour every booking that a Platform confirms, deliver the service as listed, and handle traveller communication, complaints, incidents and refunds under the Platform's rules.

8.5 You keep at least one owner login and the account email under your own control at all times and keep the account in good standing.

9. Platform decisions

9.1 Platforms may reject, edit, suspend, delist or remove listings or accounts, change commission or policies, or withhold payouts at any time and for their own reasons. We will use reasonable efforts to help you respond, but we are not responsible for any Platform decision, its timing or its effect on your business.

10. Commission reporting

10.1 Where the Order Form sets a commission on bookings, we calculate it from the booking data visible in your Client Account (or from a booking report you send us) for each calendar month.

10.2 Cancelled and refunded bookings are excluded, or credited on the next invoice where the cancellation follows the invoice.

10.3 You may dispute an invoice within 30 days of its date by email, stating the bookings concerned; we will correct any error. Undisputed invoices are accepted.

10.4 If you remove our access, stop sharing booking data, or move a listing we created to a channel outside our access while commission is still payable, you will send us a monthly booking report so we can invoice, and we may otherwise invoice on a reasonable estimate based on the previous three months.

Module 2. Listing Audits and Rewrites

11.1 An audit is a written review of your existing listings with recommendations. A rewrite is new listing text (and, where agreed, a photo selection) delivered to you as a document or entered into your Client Account with your approval.

11.2 Audits and rewrites are one-off, fixed-price deliverables. The fee is due before delivery unless the Order Form says otherwise. One round of revisions within 14 days of delivery is included; further rounds are charged at the rate in the Order Form.

11.3 Recommendations are professional opinion based on the information available on the delivery date. Implementing them is your decision; clause 7.3 (no guarantee of results) applies.

11.4 Rewrite text becomes yours on payment. You are responsible for checking that every factual claim in it (durations, inclusions, prices, safety statements) is correct before it goes live.

Module 3. Google Business Profile

12.1 We set up or optimise your Google Business Profile: business information, categories, service descriptions, photos, posts and answers to common questions, and we advise on collecting genuine reviews.

12.2 The profile is registered to your Google account and verified in your name. We work as a manager on it under clause 5. Google decides verification, visibility and eligibility; clause 9 applies to Google as a Platform.

12.3 We only help you invite genuine customers to leave honest reviews. We do not write, buy or filter reviews and do not gate reviews by rating.

Module 4. SEO and GEO (search and AI visibility)

13.1 We carry out search engine optimisation and optimisation for AI answer engines on a website you own or that we built for you: technical fixes, keyword research, on-page content, structured data, content plans and monthly maintenance, as described in the Order Form.

13.2 Search engines and AI assistants change how they rank and cite content without notice. We do not guarantee rankings, traffic, citations or bookings, and we do not promise that results will hold after the engagement ends.

13.3 We use only practices that comply with the published guidelines of Google and comparable providers. We do not buy links, cloak content or generate spam.

13.4 Where we need access to your website, hosting, Search Console, analytics or domain settings, clause 5 applies: the accounts stay in your name and we work as an authorised user.

13.5 Monthly SEO/GEO work is billed monthly in advance and continues until terminated under clause 27. Content we write becomes yours on payment; tools, templates and methods stay ours.

Module 5. Websites and booking engine

14.1 We design, build and host websites for tour and transfer operators (with an integrated booking engine) and showcase websites for hotels and guesthouses (with booking links to your own booking system or channel, no booking engine). The scope, pages, languages and fees are set out in the Order Form. Where a TTC Website Services Agreement has been signed, that agreement governs and this module applies only to matters it does not cover.

15. Build and launch

15.1 Work starts after the setup fee, or the first instalment set out in the Order Form, is received. You supply Client Content (texts, photos, logo, prices, tour data) within the timeframe agreed; delays on your side extend the delivery date accordingly.

15.2 We deliver a design for approval, then the built site for approval. Two rounds of revisions per stage are included; further changes are charged at the rate in the Order Form. Approval by email or message, or going live at your request, counts as acceptance.

15.3 The site runs on our website platform and hosting. We keep the platform, hosting, security updates and backups running with reasonable care, and aim for high availability, but do not guarantee uninterrupted service. Planned maintenance is announced where practical.

16. Booking engine

16.1 The booking engine shown on your website is provided through the Jai Thai Travel booking engine operated by AppaSP. Bookings made through it are contracts between you and the traveller; AppaSP acts only as booking and payment agent under the terms shown to travellers on your site and under the operator terms you accept for the booking engine. TTC is not the seller of any tour.

16.2 Traveller-facing legal pages on your site (booking terms, cancellation policy, privacy policy, cookie policy, legal notice) are provided as templates you must review and confirm. You are the business those pages describe and you are responsible for their accuracy.

16.3 You are responsible for delivering every booking made through your site and for all traveller communication, complaints and incidents.

17. Ownership of website, domain and content

17.1 Client Content stays yours. Content we write for the site becomes yours on payment of the setup fee.

17.2 Design templates, the website platform, the booking engine, code, and any component we reuse across clients remain ours. You receive a licence to use them as part of your website for as long as the Service runs.

17.3 Domains you bring stay yours; we act as technical manager only, and you keep registrar ownership and can point the domain elsewhere at any time. Domains we register or buy for you are registered under AppaSP and remain our property during and after the engagement unless the Order Form provides for transfer. On request we will transfer such a domain to you once all invoices are settled and any transfer fee in the Order Form is paid.

17.4 On termination the website is taken offline. Because it runs on our platform, it cannot be exported as a working site. On request we will supply your Client Content, the site's texts and a static copy of the pages within 30 days, provided all invoices are settled.

18. Your obligations for websites

18.1 You confirm you have the right to use every photo, video, logo and text you give us, and that your prices, licences and claims on the site are accurate. You are responsible for the legality of your offering in your country.

18.2 You will not use the site for anything unlawful, misleading or harmful, and will not attempt to access the platform's code or other clients' sites.

Module 6. Studio (marketing videos and photo packs)

19.1 Studio produces enhanced marketing photos from photos and videos you supply, using AI generation and editing tools together with human editing. The number of photos are set out in the Order Form.

19.2 Source material. You confirm that you own or have a licence for every photo and video you send us, including the right to have it edited, transformed and used in marketing, and that anyone recognisable in it has consented to that use. We may refuse material we believe infringes rights or Platform rules.

19.3 AI-generated content. Studio output may contain AI-generated or AI-altered elements. Output may show the property, vehicles, scenery or activities in an idealised way. You are responsible for ensuring the final output does not misrepresent your service to travellers, and for any disclosure a Platform, advertising rule or law requires. Do not use Studio output as a factual depiction of a specific room, vehicle or inclusion unless it matches reality.

19.4 Approval. We deliver previews; one round of revisions is included. Approval by email or message, or use of the output, counts as acceptance.

19.5 Ownership. On payment of the Studio fee you receive the right to use the output without limit in time, across all channels, for marketing your own business. We keep the right to use the output in our portfolio and marketing under clause 5.8. Prompts, workflows, templates and project files remain ours. To the extent AI-generated elements cannot be protected by copyright, no exclusivity is promised for those elements.

19.6 No guarantee. We do not guarantee that Studio output will be accepted by any Platform or produce any level of engagement or bookings.

20. Fees, invoicing and taxes

20.1 Fees are as set out in your Order Form. Where no fee is stated for a task, our standard rates at the time apply and we will confirm them before starting. We may change standard rates on 30 days' notice; fees fixed in an Order Form do not change during its term.

20.2 Invoices are payable within 14 days of the invoice date by bank transfer or another method we offer, in the currency stated on the invoice. Setup and one-off fees are payable in advance; monthly fees monthly in advance; commission monthly in arrears under clause 10.

20.3 If an invoice is not paid on time we may, after a reminder, pause the Services (including taking a website offline) until payment is received, and charge statutory Dutch commercial interest and reasonable collection costs. Pausing does not affect ownership of your Client Accounts under clause 5.

20.4 Fees are exclusive of VAT and any other taxes. For clients established outside the European Union, Dutch VAT is not charged; the place of supply is the client's country and any local reverse-charge, withholding or similar tax is your responsibility. For clients in the EU, VAT is charged or reverse-charged as the law requires.

20.5 Where your country requires withholding tax on payments to us, you may deduct it only if you provide a valid withholding certificate; otherwise the full invoice amount is payable.

20.6 You are solely responsible for all taxes, licences and levies arising from the sale of your tours, transfers, rooms or other services, in Thailand or elsewhere. Nothing in our Services constitutes tax, legal or accounting advice.

20.7 Bank charges and currency conversion costs on your side are yours; we must receive the invoiced amount in full.

21. Third-party platforms

21.1 Every Platform is an independent third party with its own terms, which bind you directly. We are not a reseller, affiliate, agent or representative of any Platform, and no Platform endorses TTC. Platform names and logos belong to their owners.

21.2 We are not responsible for a Platform's availability, decisions, commission, policies, ranking, payouts, data handling, or changes to any of these, nor for losses caused by a Platform's action or inaction.

21.3 Where a Platform offers an official partner, agency or connectivity programme, we may join it. Where it does not, we work only through the user access you grant us under clause 5.

22. No guarantee of results; our standard of care

22.1 We perform the Services with reasonable skill and care (an obligation of effort, not of result). We do not guarantee bookings, revenue, rankings, reviews, traffic, visibility, Platform approval or any commercial outcome, and no statement in proposals, calls or messages should be read as such a guarantee.

22.2 Estimates of timing, performance or revenue are indicative only.

23. Liability

23.1 Our total liability to you under or in connection with an engagement, for all claims together, whatever the legal basis, is limited to the fees you paid us for the Service concerned in the three months before the event giving rise to the claim, and in any case to a maximum of EUR 2,000.

23.2 We are not liable for indirect or consequential loss, loss of profit, revenue, bookings, goodwill or data, business interruption, Platform suspension or delisting, or claims by travellers or other third parties, however caused.

23.3 We are not liable for loss caused by: inaccurate or incomplete information or content you gave us; your breach of a Platform's rules or of these Terms; your failure to hold licences, insurance or registrations; a Platform's decision; changes to a Platform's or search engine's rules or algorithms; third-party hosting, payment, email or software providers; events outside our reasonable control (force majeure); or your own or a third party's use of your accounts.

23.4 Nothing in these Terms limits liability for intent (opzet) or deliberate recklessness (bewuste roekeloosheid) on our part, or any liability that cannot be limited by law.

23.5 Any claim must be notified to us in writing within 30 days of you becoming aware of it, and brought within 12 months of the event, or it lapses.

24. Your indemnity

24.1 You will indemnify us against all claims, fines, losses and costs (including reasonable legal costs) arising from: your tours, transfers, rooms or other services and their delivery; injury, death, loss or damage to travellers; content you supplied; your breach of a Platform's rules, of any law or licence requirement, or of these Terms; and taxes you owe.

25. Suspension and refusal

25.1 We may pause or refuse work, without liability, if we reasonably believe it would breach a Platform's rules, the law, or these Terms, or if your account, information or content appears inaccurate, unlicensed or misleading. We will tell you why and what is needed to resume.

26. Data protection and confidentiality

26.1 Business contact data. We process your business contact details as an independent controller to deliver and invoice the Services, as described in our Privacy Policy.

26.2 Traveller Data in your accounts. When we work inside your Client Accounts (OTA extranets, Google, analytics) we may see Traveller Data. For that data you are the controller and we act as your processor: we process it only to perform the Services and on your instructions, keep it confidential, apply reasonable security, do not copy it out of the Platform except where the Service requires it, delete or return copies when the engagement ends, and tell you without undue delay if we become aware of a personal data breach affecting it. This clause is the data processing agreement between us for such data; a fuller annex is available on request.

26.3 Booking engine data. Traveller Data collected through the booking engine on a website we built is governed by the booking engine's own terms and the TTC Data Sharing Annex, under which you and AppaSP are independent controllers.

26.4 Confidentiality. Each party keeps the other's non-public business information (prices, margins, booking data, methods, account access) confidential and uses it only for the engagement, during the engagement and for three years after. This does not cover information that is public, already known, or required to be disclosed by law or a Platform.

26.5 We may use anonymised, aggregated performance data across clients to improve our services and for benchmarks that do not identify you.

27. Term and termination

27.1 One-off Services end on delivery and payment. Ongoing Services (listing management, SEO/GEO, website hosting, monthly Studio plans) run for the minimum term in the Order Form, if any, and then continue until terminated.

27.2 Either party may terminate an ongoing Service with 60 days' written notice (email or messaging app is sufficient), or with the notice stated in the Order Form if longer.

27.3 Either party may terminate immediately if the other party materially breaches these Terms and does not cure within 14 days of notice, becomes insolvent, or (for you) loses a licence needed to deliver the listed services.

27.4 On termination: fees due up to the end date remain payable, including commission on bookings made before the end date even if the travel date is later; we remove our access under clause 5.9; websites are handled under clause 17.4; and clauses 5, 17, 19.5, 20, 23, 24, 26 and 29 survive.

27.5 After termination we do not touch your listings or accounts. Whatever state they are in on the end date is where we leave them, unless you ask us in writing to reverse a specific change we made.

28. Intellectual property

28.1 Our name, logo, website, platform, booking engine, tools, templates, methods and know-how remain ours. Nothing in these Terms transfers them.

28.2 You grant us a licence to use your Client Content, name and logo for the purpose of performing the Services, and for portfolio use under clause 5.8.

28.3 Each party will notify the other promptly of any claim that Deliverables or Client Content infringe a third party's rights and will cooperate reasonably in resolving it. Where the infringement stems from Client Content, clause 24 applies.

29. General

29.1 Independent parties. We are an independent contractor. Nothing creates a partnership, joint venture, employment or franchise, and neither party may bind the other.

29.2 Non-solicitation. During the engagement and for 12 months after, you will not directly hire or contract our team members or freelancers who worked on your account, without our written consent.

29.3 Assignment. We may subcontract parts of the Services to vetted freelancers and remain responsible for their work. Neither party may assign the engagement without consent, except that we may assign it to a successor entity of our business, of which we will inform you.

29.4 Notices are valid by email to the addresses on the Order Form, or by the messaging channel used for the engagement.

29.5 If a clause is invalid, the rest stays in force and the clause is replaced by a valid one closest to its purpose. Failure to enforce a right is not a waiver.

29.6 These Terms are written in English. Translations are for convenience; the English text prevails.

30. Governing law and disputes

30.1 These Terms and every engagement are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

30.2 The parties will first try to resolve any dispute by discussion within 30 days. Failing that, the Rechtbank Overijssel, location Enschede, the Netherlands, has exclusive jurisdiction, without prejudice to our right to bring a claim in the country where you are established.

TTC Digital, a trade name of AppaSP, KVK 89898893, Oldenzaalsestraat 797, 7524 AD Enschede, the Netherlands.